Contact Us
Need help with your order, shipping details, a return or exchange, a product question, or account support? The the north face customer support team is here to help you get the information you need.
Get in touch
For the fastest support, email us with your question and any helpful order details.
[email protected]We typically respond within 24–48 hours.
Customer service hours
Our support team is available:
Monday–Friday, 9:00 AM–6:00 PM
Messages sent outside support hours will be reviewed during the next available business day.
What to include in your message
To help us review your request quickly, please include the details that best match your question.
- Your full name and email address used at checkout
- Your order number, if your question is about an order
- The product name, size, color, or style if you have a product question
- A clear description of what you need help with
- Photos, if they help explain a product, return, exchange, or order concern
How we can help
Order Support
Contact us for help reviewing order details, order questions, or updates related to a recent purchase.
Shipping Support
Reach out if you have a shipping question or need help understanding information related to your order delivery.
Returns & Exchanges
We can help with return and exchange questions, including what information to include when contacting support.
Product Questions
Ask us about product details, sizing questions, colors, styles, or item information before or after purchase.
Account Help
Email us for help with account-related questions, access concerns, or information tied to your customer profile.
General Support
Not sure where your question fits? Send us a message and we will direct your request to the right support area.
Use the contact form on this page
You may also use the contact form on this page to send your request. Please include the same helpful details, such as your order number, product information, and a short explanation of the issue.
Your privacy matters
Please do not include payment card numbers, passwords, or other sensitive personal information in your message. We use the information you provide only to review and respond to your customer support request.
We’re here to help
Thank you for contacting the north face. Send us a clear message with the details of your request, and our support team will get back to you within 24–48 hours during customer service hours.
