Order Processing Time

Orders are usually processed within 1–3 days after they are placed. Processing includes order review, payment confirmation, item preparation, and packaging before shipment.

Processing times may be affected by order volume, product availability, payment review, holidays, weather events, or other operational conditions. If we need additional information to process your order, we may contact you by email.

Estimated Delivery Time

Estimated delivery time is 2–5 days after the order has been processed and shipped. Delivery estimates are not the same as processing time; the full order timeline includes both processing and transit.

Shipping Destinations

the north face provides Free Worldwide Shipping. Customers should enter a complete and accurate delivery address at checkout to help avoid delivery issues or delays.

Some destinations may require additional delivery review due to local restrictions, remote-area access, delivery limitations, or incomplete address information.

Shipping Rates

Shipping is free worldwide under our Free Worldwide Shipping service. If a shipping cost appears unexpectedly during checkout or after placing an order, please contact us so we can review the issue.

Tracking Information

Once your order has shipped, tracking information may be provided by email. Tracking updates can take 1–3 days after shipment to appear or refresh in the tracking system.

If your tracking link does not update right away, please allow the full tracking update window before contacting support. If tracking still has not updated after that time, contact us with your order number.

Wrong or Incomplete Address

Please review your shipping address carefully before placing your order. The north face is not responsible for delays caused by incorrect, incomplete, or outdated address details provided at checkout.

If you notice an address mistake, contact us as soon as possible at [email protected]. We will do our best to review the request, but address changes may not be possible after an order has been processed or shipped.

Customs Duties, Import Taxes & Government Charges

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

If you receive a notice requesting customs duties, import taxes, brokerage fees, or other government charges related to your shipment, please contact us before making any payment so our customer support team can review the situation and provide the next steps.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, damaged, or delivered incorrectly, please contact our customer service team with your order number and any available tracking details.

• For delayed packages, allow time for tracking to update and check the latest shipment status.
• For lost packages, contact us with your order number and tracking information so we can review the issue.
• For damaged packages, keep the packaging and take clear photos of the damage and item condition.
• For wrong-item or missing-item concerns, include photos and a short description of the issue.

Split Shipments

In some cases, items in the same order may ship separately. If this happens, tracking information may arrive in separate updates, and items may be delivered at different times.

Delivery Issues After Shipment

Delivery estimates are based on normal shipping conditions. Weather, local delivery restrictions, address issues, customs review, high order volume, or other unexpected events may affect delivery timing.

If your order is outside the expected delivery window, contact us and include your order number, shipping address, and tracking details so we can assist you.